Case Management
A platform that connects directly to your lists and talent marketplaces.
Workforce Case Management
is the coordinated process of helping individuals navigate workforce services, training programs, and employment opportunities. Career center staff use systems to track participant progress, create Individual Employment Plans, coordinate supportive services, and document outcomes.
EBSCOed connects directly to your . When a participant shares their (Learning and Employment Record), the system recommends training programs, job matches, and career pathways based on their skills and goals.
Who it serves: career center staff, administrators, program managers, and partner organizations providing supportive services.
The Challenge with Disconnected Case Management
Fragmented Data
Staff toggle between multiple systems to see the full picture of a participant's credentials, training history, and job search activity.
Manual Recommendations
Career coaches rely on memory and spreadsheets to match participants with appropriate training programs.
No Benefit Cliff Visibility
Staff can't see how new employment or training might affect a participant's eligibility for supportive services.
Inconsistent Service
Different staff members provide different recommendations based on their individual knowledge.
Connected Case Management
EBSCOed solves these problems by connecting case files directly to the credential , , and , giving staff a complete view and system-generated recommendations ensuring consistency of service across geographies, centers and staff.
Platform Features
Whether participants come through self-service portals or in-person career center visits, they experience a consistent intake process:
- Single intake workflow for self-service and career-center-assisted use cases
- Consistent benefit and program recommendations based on eligibility rules
- Reduced cross-training burden on staff through system-generated guidance
- Automatic population of participant data from shared LERs
Fixed-Price Implementation
Available as a offering with fixed annual pricing. Works standalone or integrates with the full EBSCOed suite including Management and . Implementation includes data migration from existing systems, configuration of intake workflows and eligibility rules, integration with your , staff training, and dedicated ongoing support.